Nest Course

Real Estate Marketing & Sales Course

Privacy Policy

Last Updated: March 25, 2025

At NestCourse.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (www.nestcourse.com), enroll in our courses, or interact with our services. It also outlines your rights regarding your personal information and how to contact us with any questions or concerns.

We operate globally and comply with applicable data protection laws, including but not limited to:

  • United States: California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), and other state-level privacy laws.
  • Canada: Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Australia: Privacy Act 1988.
  • European Union: General Data Protection Regulation (GDPR).
  • United Kingdom: UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

NestCourse is an online learning platform providing real estate professionals with proven strategies to grow their businesses. We are the data controller responsible for the personal information we collect and process.

Contact Details:
For any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: support@nestcourse.com
Address: Pariser Platz 4a, 10117 Berlin, Germany
Data Protection Officer (DPO): For EU/UK residents, our DPO can be reached at support@nestcourse.com.

2. Information We Collect

We collect information to provide, improve, and personalize our services. The types of data we collect include:

2.1 Information You Provide Directly

  • Account Information: When you sign up for a course, we collect your name, email address, phone number, billing address, and payment details (e.g., credit card information).
  • Professional Information: Details about your role (e.g., solo agent, broker, brokerage firm), business name, and professional goals.
  • Communications: Information you provide when you contact us, such as inquiries, feedback, or survey responses.
  • Course Interactions: Progress data, quiz responses, and certificates earned.

2.2 Information We Collect Automatically

  • Usage Data: We collect data about your interactions with our website, such as pages visited, time spent, and links clicked.
  • Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity, preferences, and performance metrics. See Section 7 (Cookies and Tracking Technologies) for details.
  • Log Data: Server logs that record your IP address, access times, and error reports.

2.3 Information from Third Parties

  • Payment Processors: We receive confirmation of payment status from third-party providers (e.g., Stripe, PayPal).
  • Analytics Providers: We use tools like Google Analytics to understand how users interact with our site.
  • Marketing Partners: We may receive data from advertising partners to deliver targeted ads.

3. How We Use Your Information

We use your information to provide and improve our services, communicate with you, and comply with legal obligations. Specifically, we use your data to:

  • Provide Services: Process enrollments, deliver course content, track progress, and issue certificates.
  • Improve Our Platform: Analyze usage patterns to enhance user experience, fix bugs, and develop new features.
  • Communicate with You: Send transactional emails (e.g., enrollment confirmations, course updates), respond to inquiries, and provide customer support.
  • Marketing and Promotions: Send promotional emails, newsletters, or offers (you can opt out at any time—see Section 9).
  • Personalization: Tailor course recommendations and content based on your role and preferences.
  • Security and Fraud Prevention: Monitor for suspicious activity, prevent fraud, and protect our platform.
  • Legal Compliance: Fulfill legal obligations, such as tax reporting or responding to lawful requests.

Legal Basis for Processing (EU/UK Residents)

For users in the EU/UK, we process your data based on the following legal grounds under GDPR/UK GDPR:

  • Contractual Necessity: To fulfill our contract with you (e.g., delivering courses after enrollment).
  • Consent: For marketing emails or non-essential cookies (you can withdraw consent at any time).
  • Legitimate Interests: For improving our services, preventing fraud, and personalizing your experience, where these interests do not override your rights.
  • Legal Obligation: To comply with applicable laws (e.g., tax reporting).

4. How We Share Your Information

We do not sell your personal information. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We share data with vendors who help us operate our platform, such as payment processors (e.g., Stripe), hosting providers (e.g., OVH Hosting), email services (e.g., SendGrid & Mailchimp), and analytics tools (e.g., Google Analytics).
  • Marketing Partners: We may share limited data with advertising partners to deliver relevant ads, but only with your consent where required.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
  • Business Transfers: If NestCourse is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with notice to you where required.
  • Affiliates: We may share data with our parent company, subsidiaries, or affiliates for operational purposes.

5. International Data Transfers

NestCourse is based in Berlin – Germany, and your data may be processed in Germany or other countries where our service providers operate (e.g., USA, UK, Canada, Australia, EU). We ensure that international transfers comply with applicable laws:

  • EU/UK Residents: For transfers outside the EEA/UK, we use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data is protected. You can request a copy of our SCCs by emailing support@nestcourse.com.
  • Other Regions: We comply with local laws, such as Canada’s PIPEDA and Australia’s Privacy Act, ensuring adequate safeguards for cross-border transfers.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

  • Account Data: Retained for as long as your account is active, plus 5 years for tax and legal purposes.
  • Usage Data: Retained for 2 years to analyze trends and improve our services.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.
  • Legal Obligations: Some data (e.g., payment records) may be retained for up to 7 years to comply with tax laws.

When data is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device to collect information about your browsing activity. We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze usage, and deliver personalized content.

7.2 Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for the website to function (e.g., maintaining your login session).
  • Performance Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
  • Functionality Cookies: Remember your preferences (e.g., language settings).
  • Advertising Cookies: Deliver targeted ads based on your interests (e.g., via third-party ad networks).

7.3 Cookie Consent

  • EU/UK Residents: Under the GDPR, UK GDPR, and ePrivacy Directive, we display a cookie consent banner when you first visit our site. You can accept or reject your cookie preferences.
  • Other Regions: We provide notice of cookie usage and options to manage preferences, in compliance with laws like the CCPA (opt-out of data sales) and PIPEDA (meaningful consent).

7.4 Managing Cookies

You can disable cookies through your browser settings, but this may affect the functionality of our site. For more information on cookies, visit allaboutcookies.org. To manage your preferences on our site, click the “Manage Cookie Preferences” link in our footer.

7.5 Third-Party Cookies

We use third-party services like Google Analytics, which may place cookies on your device. These providers have their own privacy policies:

8. Your Data Protection Rights

You have rights over your personal information, depending on your location and applicable laws:

8.1 General Rights (All Users)

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Opt-Out of Marketing: Unsubscribe from marketing emails via the “Unsubscribe” link in any email.

8.2 EU/UK Residents (GDPR/UK GDPR)

  • Data Portability: Request your data in a machine-readable format.
  • Restriction: Restrict processing of your data in certain circumstances.
  • Objection: Object to processing based on legitimate interests (e.g., marketing).
  • Withdraw Consent: Withdraw consent at any time (e.g., for cookies or marketing).
  • Lodge a Complaint: Contact your local data protection authority (e.g., ICO in the UK).

8.3 California Residents (CCPA)

  • Know: Request details about the categories of data we collect, use, and share.
  • Delete: Request deletion of your data, subject to exceptions.
  • Opt-Out of Sale: We do not sell your data, but you can opt out of sharing for advertising purposes.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

8.4 Canada (PIPEDA)

  • Access and Correction: Request access to and correction of your data.
  • Withdraw Consent: Withdraw consent for data processing, subject to legal obligations.

8.5 Australia (Privacy Act 1988)

  • Access and Correction: Request access to and correction of your data.
  • Anonymity: Where possible, interact with us anonymously or using a pseudonym.

8.6 How to Exercise Your Rights

To exercise any of these rights, contact us at support@nestcourse.com. We will respond within 30 days (or 45 days for CCPA requests, with a possible 45-day extension). We may need to verify your identity before processing your request.

9. How to Manage Marketing Preferences

We may send you promotional emails about new courses, offers, or updates. You can opt out at any time by:

  • Clicking the “Unsubscribe” link in any marketing email.
  • Emailing support@nestcourse.com with your request.
  • Updating your preferences in your account settings.

Opting out of marketing does not affect transactional emails (e.g., course updates).

10. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it, including:

  • Encryption: We use SSL/TLS encryption for data in transit.
  • Access Controls: Only authorized personnel can access your data.
  • Regular Audits: We conduct security audits to identify and address vulnerabilities.
  • Secure Payment Processing: Payment data is processed by PCI DSS-compliant providers (e.g., Stripe).

Despite our efforts, no system is 100% secure. If a data breach occurs, we will notify affected users and authorities as required by law (e.g., within 72 hours under GDPR/UK GDPR).

11. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, external resources). We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

NestCourse is not intended for children under 16 (or 13 in the US under COPPA). We do not knowingly collect data from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly. Contact us at support@nestcourse.com if you believe we have collected such data.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where required, by email. The “Last Updated” date at the top of this policy will reflect the latest revision.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Email: support@nestcourse.com

Address: Pariser Platz 4a, 10117 Berlin, Germany
Data Protection Officer (DPO): For EU/UK residents, email support@nestcourse.com.

Complaints (EU/UK Residents)

If you’re not satisfied with our response, you can lodge a complaint with your local data protection authority:

  • UK: Information Commissioner’s Office (ICO) at www.ico.org.uk.
  • EU: Contact your local authority (e.g., CNIL in France, Garante in Italy).

15. Additional Information for Specific Regions

15.1 California Residents (CCPA)

We do not sell your personal information. You can request a “Do Not Sell My Personal Information” link by emailing support@nestcourse.com, though this is not applicable as we do not engage in data sales.

15.2 Canada (PIPEDA)

We ensure meaningful consent for data collection and provide clear options to withdraw consent, as outlined in Sections 8 and 9.

15.3 Australia (Privacy Act 1988)

We comply with the Australian Privacy Principles (APPs), ensuring transparency, secure handling, and access to your data.